Shipping Policy

At Gaunidhi Organic, we are committed to delivering our Ayurvedic, natural, eco-friendly, Gomay and other traditional products safely and efficiently. We carefully pack every order to help ensure that your products reach you in good condition. Please review our shipping policy below before placing your order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing it for dispatch.

• Orders are generally processed within 1–3 business days.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Processing times may be longer during festivals, sales, high-demand periods or other exceptional circumstances.

• Once an order has been packed or shipped, changes to the order may not be possible.

Shipping & Delivery

We currently ship orders through available courier and logistics partners based on the delivery location.

Estimated delivery time after dispatch is generally:

• Within Gujarat: Approximately 2–5 business days

• Other locations within India: Approximately 4–8 business days

• Remote or difficult-to-service locations: Delivery may require additional time

These delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Order value

• Product weight and package size

• Shipping method or courier availability

Any free-shipping offer, if available, will be subject to the conditions mentioned on our website or during checkout.

Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered email address, mobile number or other available contact method.

Please allow some time for the courier partner's tracking system to update after dispatch.

If you do not receive tracking information or need assistance locating your shipment, please contact us with your order number.

Delivery Delays

While we make every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

• Courier or logistics delays

• Weather conditions

• Public holidays or festivals

• Natural disasters

• Strikes or transportation disruptions

• Government restrictions

• Remote delivery locations

• Incorrect or incomplete shipping information

• Other unforeseen circumstances

Gaunidhi Organic will assist customers wherever reasonably possible, but we cannot guarantee delivery on a specific date when delays are caused by third-party courier services or circumstances beyond our control.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts or customer unavailability, additional shipping charges may apply if the customer requests re-shipment.

Failed Delivery & Return to Origin (RTO)

Courier partners may make one or more delivery attempts depending on their service policy.

If delivery cannot be completed because the recipient is unavailable, refuses the shipment, provides incorrect information or cannot be contacted, the package may be returned to us.

If a returned order is eligible for re-shipment, additional shipping charges may be payable by the customer before the order is sent again.

Damaged Packages

We take care to pack our products securely before dispatch.

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Provide your Order Number.

• Share clear photos or videos of the damaged product.

• Share clear photos of the outer packaging and shipping label.

Please retain the original product and packaging until our team has reviewed your request.

Our team will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.

Missing or Incorrect Products

If your package is delivered but contains a missing or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order Number

• Details of the missing or incorrect item

• Clear photos of the products received

• Photos of the outer packaging

Our team will review the request and assist you with an appropriate resolution.

Lost Shipments

If tracking shows that your shipment is significantly delayed or appears to be lost in transit, please contact us with your order number.

We will coordinate with the applicable courier partner to investigate the shipment.

If the courier confirms that the package has been lost, we will provide an appropriate resolution in accordance with our applicable policies.

Order Cancellation

Orders can be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot normally be cancelled.

If you wish to cancel an order, please contact us immediately. Cancellation requests are subject to the current processing status of the order.

International Shipping

Unless international shipping is specifically available as an option during checkout, orders are currently intended for delivery within India.

If international shipping becomes available, customers may be responsible for applicable customs duties, import taxes, clearance charges and other destination-country fees unless otherwise stated.

Shipping Restrictions

Certain products may be subject to courier, regulatory, geographical or transportation restrictions.

If we are unable to ship a particular product to your location after an order has been placed, we will contact you and provide an appropriate resolution.

Contact Us

For any questions regarding shipping, delivery, tracking or damaged shipments, please contact us:

Gaunidhi Organic

Email: gaunidhiorganic@gmail.com

Phone: +91-8320758940

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)