Privacy policy

At Prithvi Orgeniks ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through our payment providers; we do not store card details)

Order Information

  • Products Purchased
  • Order History
  • Delivery Preferences
  • Transaction Details

Device Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Time Zone
  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process refunds and replacements
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails (only if you have opted in)

3. Payment Security

We do not store your debit or credit card information.

Payments are securely processed through trusted third-party payment gateways available on Shopify. These providers use industry-standard encryption and security measures.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers, including:

  • Shopify (for store operations)
  • Payment Gateway Providers
  • Shipping and Logistics Partners
  • IT Service Providers
  • Government authorities when required by law

These parties receive only the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter, we may send you:

  • Product updates
  • Promotional offers
  • Discounts
  • New product launches

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our policies

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your stored information

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

11. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Please review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The updated version will always be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Prithvi Orgeniks

Email: kavishubham2333@gmail.com

Phone: +91-6355161276

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)